Kobold AI offers comprehensive customer support to ensure users can efficiently utilize their AI tools. Here's a detailed look at the support options available:
Technical Support
Online Ticketing System
Users can submit support tickets through the Kobold AI website. The system is designed to be user-friendly, allowing for detailed descriptions of issues. Response time typically varies between 24 to 48 hours, depending on the complexity of the query.
Email Support
For more direct assistance, customers can reach out via email. The support team aims to respond within one business day. This option is ideal for non-urgent, complex queries where detailed explanations or attachments are necessary.
Educational Resources
Knowledge Base
Kobold AI hosts an extensive online knowledge base. This repository includes articles, how-to guides, and FAQs covering a wide range of topics from basic setup to advanced features.
Webinars and Tutorials
Regularly scheduled webinars and video tutorials are available. These sessions focus on maximizing the efficiency and effectiveness of Kobold AI's tools. They are ideal for both new and experienced users.
Community Support
User Forums
The Kobold AI user forums are a platform for peer-to-peer assistance. Here, users can share experiences, solutions, and best practices. The forums are moderated by experienced users and occasionally by Kobold AI staff.
Social Media Channels
Kobold AI maintains active social media profiles where users can seek quick tips and engage with the community. Platforms like Twitter and LinkedIn are frequently used for updates and user interactions.
Premium Support Services
Dedicated Account Manager
For enterprise clients, Kobold AI offers dedicated account managers. These managers provide personalized support, ensuring that enterprise-level clients receive immediate assistance for their unique needs.
On-site Training and Support
Upon request and subject to additional fees, Kobold AI provides on-site training and support. This service is tailored to organizations requiring in-depth, hands-on assistance with their AI solutions.